Repairs, returns and complaints – simple processing, rapid replacement
You can decide
If the item can be repaired, this work is undertaken and the repaired item is shipped to an address of your choice.
If the goods are not within warranty, we can carry out repairs for a charge once the matter has been discussed and agreed upon.
If repairs are not possible, we ship out a free replacement for any defective goods still within warranty.
This is how it works
1. Request an RMA number from:
|2. Receive RMA number and complete return form||
Emergency and general lighting systems:
63110 Rodgau, Germany
Central battery system:
07318 Saalfeld, Germany
Information about the advance replacement service
There is a charge for the advance replacement service for the time being. You are credited for this in full once the defective goods have been received and tested by our technicians. We send the advance replacement to an address of your choice. Please return the defective goods to us promptly.
If the defect was caused by the customer or no defect can be found, the invoice is still owed and the goods are returned to you at an address of your choice. We send the replacement to an address of your choice.
Delivery time for advance replacement
Delivery usually takes around 3-4 weeks from production of the order confirmation. Goods in stock can usually be shipped in a couple of days
Do you have any questions? We are here to help!
|+49 6106 66028 257|
Translation of iluminis Deutschland GmbH