Repairs, returns and complaints – simple processing, rapid replacement

Product quality is our number one priority at RP-Technik. All products are tested thoroughly in our laboratories before delivery to the customer. However, should a luminaire develop a fault or be damaged during transport, you can return it no questions asked. The same applies to our central battery systems.

RP-Technik puts the defective luminaire through extensive testing to accurately analyse what has gone wrong. Then the customer is informed as to whether the luminaire is being replaced or repaired. In pressing cases, our customers can also receive advance deliveries so that their safety lighting can continue to run perfectly.

You can decide

Credit note
You receive a full credit note for the value of defective goods within the warranty period.

Credit note with deduction
If new goods are returned, a return fee is due and we deduct this from the credit note.

1-6 months           25%
7-12 months    35%
Over 1 year         Goods can no longer be returned

Repairs
If the item can be repaired, this work is undertaken and the repaired item is shipped to an address of your choice.

Chargeable repairs
If the goods are not within warranty, we can carry out repairs for a charge once the matter has been discussed and agreed upon.

Replacement
If repairs are not possible, we ship out a free replacement for any defective goods still within warranty.

This is how it works

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1. Request an RMA number from: rma@rp-group.com Important information: Item Quantity RP order number Description of fault Internal process number If required, express desire for an advance replacement Desired delivery address		2. Receive RMA number and complete return form		3. Shippackage. Addresses: Emergency and general lighting systems: RP-Technik GmbH Hermann-Staudinger-Str. 10-16 63110 Rodgau, Germany Central battery system: RP-Technik GmbH Mittlerer Watzenbach 3 07318 Saalfeld, Germany

Information about the advance replacement service
There is a charge for the advance replacement service for the time being. You are credited for this in full once the defective goods have been received and tested by our technicians. We send the advance replacement to an address of your choice. Please return the defective goods to us promptly.

If the defect was caused by the customer or no defect can be found, the invoice is still owed and the goods are returned to you at an address of your choice. We send the replacement to an address of your choice.

Delivery time for advance replacement
Delivery usually takes around 3-4 weeks from production of the order confirmation. Goods in stock can usually be shipped in a couple of days