Returns – Easy processing, quick replacement

RP-Technik GmbH attaches great importance to quality, thus, before delivery to the customers, all products are thoroughly tested in our laboratories. However, if a failure or transport damage at a luminaire occurs, you can just return it.


We will then carry out a standard test with the luminaire to identify the exact failure. Then, the customer is informed whether the luminaire will be replaced or repaired. In urgent cases, our customers may receive an advance delivery to ensure the proper operation of their safety lighting. 


IT IS AS EASY AS THAT:
 
  • Before returning the goods, please request your RMA number by sending an email to rma@rptechnik.de
  • Please provide information regarding product type, quantity, order number and a detailed defect description.
  • Please use the return forms hereafter.

Our support hotline is at your disposal for answering further questions; please dial +49 6106 66028 550

Note: Returns without RMA number will be delayed processed.

Return forms

    Download

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