Returns – Easy processing, quick replacement

RP-Technik GmbH attaches great importance to quality, thus, before delivery to the customers, all products are thoroughly tested in our laboratories. However, if a failure or transport damage at a luminaire occurs, you can just return it.
We will then carry out a standard test with the luminaire to identify the exact failure. Then, the customer is informed whether the luminaire will be replaced or repaired. In urgent cases, our customers may receive an advance delivery to ensure the proper operation of their safety lighting.
  • Before returning the goods, please imperatively request your RMA number by sending an email to
  • Please provide information regarding product type, quantity, order number and a detailed defect description.
  • Please use the return forms hereafter.
Our support hotline is at your disposal for answering further questions; please dial +49 6106 66028 550.

Please request RMA number before return!